Job Description

Job Description

Job Description

Pyramid Healthcare Needs Assessment Coordinators are at the front lines of our Substance Abuse Treatment Facilities. They represent all employees and Company reputation as the first line of contact for most of our callers.

Essential Functions:

• Provide positive, cordial and appropriate front line interactions with client (patient, family member or healthcare professional) and provide excellent customer service in triaging phone calls, including those from voicemail to ensure efficient responses
• Advanced knowledge of business processes and procedures maintaining working knowledge of all required computer systems and department policies and procedures
• Ability to use discretion and independent judgment
• Initiative to work productively with minimal supervision
• Demonstrated flexibility and motivation to learn and grow in the position
• Supportive interpersonal skills to assess individuals need/purpose in calling; determine/differentiate if emergency/non-emergency situation to refer appropriately

· Primarily responsible for the registration/admission of Clients into PHC Facilities

· Respond promptly to inquiry calls

· Coordination with referral sources

· Conduct pre-admission assessments

· Review prospective admissions against approved admission criteria, policies and procedures

· Responsible for maintaining all the documentation involved with the admissions process

· Familiarity with Medical Assistance platforms in multiple states

· Coordination of transportation arrangements for Clients

· Communication with Facility Leadership/Staff as needed

· Refer inquiries to other agencies and community resources when not appropriate for facility admission.

Knowledge, Skills and Abilities :

• Excellent oral and written communication skills
• Excellent organizational, time-management, and follow up question skills required
• Basic knowledge of third party health care requirements and practices preferred
• Analytical skills necessary to evaluate client needs

· Maintain a professional demeanor on the telephone

· Maintain confidentiality pertaining to Clients

· Possess excellent organizational and time management skills

· Must be able to work independently, as well as part of a team.

· Willingness and ability to work in a fast paced environment.

· Must be computer proficient (Electronic Client Record, Spreadsheets, Word Documents, Email)

· Adhere to all Company policies and procedures.

• Dependable - 2
• Strong reading comprehension and written communication skills - 2
• Willingness and ability to work in a fast paced environment – 2
• High speed internet
• Demonstrates confidentiality, safety, excellent communication skills, effective interpersonal relationships and ability to be a team player
• Computer skills including navigating multiple tabs, windows and systems
• Comfortable empathizing and remaining patient with difficult callers
• Must be able to work independently, as well as part of a team
• People oriented
• Detail Oriented
• Prior work experience in the substance abuse and/or customer service field recommended.
• Flexibility with schedules but every other weekend is required
• Working as part of a multi-disciplinary team to achieve common goals
• Provide positive, cordial and appropriate front line interactions with client (patient, family member or healthcare professional) and provide excellent customer service during phone calls, including those from voicemail to ensure efficient responses
• Respond promptly to inquiry calls
• Primarily responsible for the registration/admission of Clients into PHC Facilities
• Conduct pre-admission assessments
• Responsible for maintaining all the documentation involved with the admissions process
• Establish client relationships and follow up with clients, as needed
• Collaborate with Facility Leadership/Staff as needed
• Become proficient with Medical Assistance platforms.

Education, Experience:

· Bachelor’s Degree in Human Services or related field preferred

· A minimum of two years’ experience in Mental Health and/or Addictions field is preferred

Job-related Behavioral Characteristics:

Demonstrates confidentiality, safety, excellent communication skills, effective interpersonal relationships and ability to be a team player.

Total Rewards:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent and ethical when dealing with clients, staff and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: -Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.

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